Fair Gaming

Fair Gaming Commitment

92go is committed to a fair and transparent gaming environment. This policy describes how we ensure game integrity, data protection, responsible gambling, and fair access to information about wagering activity. The operator maintains a governance framework that aligns with applicable licensing and regulatory requirements and provides mechanisms for independent verification of fairness.

Game Integrity and Randomness

All games are powered by a Random Number Generator that is tested by independent auditors. The RNG is designed to produce unpredictable results and to prevent bias or manipulation. The results and associated testing reports are maintained and provided to players upon request. The operator monitors the average payout percentage across game categories on a monthly basis to ensure compliance with declared ranges and regulatory obligations.

Independent Audit and Compliance

We engage certified independent testing facilities to validate the integrity of game outcomes and payout calculations. Audit findings, including testing methodology and conclusions, are retained in official records and can be inspected by players on request. Our compliance program includes periodic reviews of software, server configurations, and security controls by qualified auditors.

Transparency and Record Keeping

We maintain an auditable trail of all wagering, game events, deposits, and withdrawals for each account. Players may access a personal activity history within the gaming software and may request copies of historical records for a defined period. The retention period and data format are defined in the privacy policy and applicable data protection laws.

Security and Fraud Prevention

We implement industry standard security controls to protect funds and data. We perform continuous fraud detection and risk assessment, including transaction monitoring and identity checks for withdrawals beyond standard thresholds or for unusual activity. When required, we request documentation to verify identity or source of funds. All sensitive information is stored with appropriate access restrictions and encryption in transit where feasible; only authorized personnel may access such data. A complete audit trail is preserved for security audits and regulatory reporting.

Responsible Gambling and Player Protection

We provide tools to manage risk and promote responsible play. Players may set deposit limits, take a cooling-off period, or self-exclude for defined periods. The operator provides access to responsible gambling information, self-assessment tools, and direct support channels. Triggers for intervention may include self-imposed limits exceeded, rapid wagering patterns, or high spend relative to verified income. Support is available via in-platform chat and dedicated help channels during defined hours.

Privacy and Data Rights

We collect and process personal data in accordance with our privacy policy. You control cookies preferences and data usage; cookies are used to enhance functionality and enhance security. We provide notice of data processing and retain data for as long as necessary to fulfil regulatory obligations. You may request access to personal data held by us and request correction or deletion where permitted by law.

Payments and Account Funding

We support a range of payment methods subject to regional availability. Transactions are processed securely by payment partners through standard industry procedures. We perform identity verification for new accounts and for withdrawals in accordance with our KYC program. Withdrawal processing times vary by method but are completed within defined targets if documentation is complete. We reserve the right to suspend or delay payments where risk indicators or regulatory obligations apply. The user must ensure accuracy of payment details and source of funds. We maintain an auditable record of all payment transactions and related communications.

Dispute Resolution and Regulatory Compliance

In the event of concerns or disputes, players should contact the Support Center to initiate a formal inquiry. We commit to a timely and fair review, with resolution steps and timelines defined in the terms and conditions. Regulatory compliance obligations and applicable governing law apply to all activities on the platform. All communications are kept secure and confidential and may be audited as required by law.