Privacy Notice

Scope and Purpose

This Privacy Notice explains how 92go collects, uses, stores, and discloses your personal data in connection with our online gambling platform, including account management, payments, promotions, and customer support. It applies to all users and customers who interact with our services, whether via desktop or mobile devices, and regardless of location.

Controller and Data Protection Officer

92go Limited acts as the data controller for your personal data. For privacy inquiries or requests to exercise data rights, please contact the Data Protection Officer at privacy@92go. We will respond within 30 days unless a longer period is required by applicable law.

Categories of Personal Data We Collect

  • Identity data: name, date of birth, government-issued documents, age verification status.
  • Contact data: email address, telephone number, mailing address.
  • Account data: username, password (encrypted), security questions, account status.
  • Financial data: payment method details, card numbers (masked where possible), transaction history, deposits, withdrawals, balances.
  • Gambling activity data: bets placed, games played, wagering patterns, bonuses used, wagering limits.
  • Technical data: IP address, device type, browser, operating system, language, time zone.
  • Usage data: pages visited, features used, session duration, error logs, clickstream data.
  • Marketing data: preferences for communications, responses to promotions, consent records.

How We Collect Personal Data

  • Direct collection: when you create an account, deposit funds, participate in promotions, or contact support.
  • Automatic collection: via cookies and similar technologies as you navigate our site and apps.
  • From trusted service providers: identity verification, payments, fraud prevention, and risk management services performed on our behalf.
  • From third parties: where permitted by law or with your consent, for compliance, analytics, or service enhancement.

Purposes of Processing and Legal Bases

  • Provide and operate the gambling platform, manage accounts, and process transactions. Legal basis: contract performance.
  • Verify identity and age, and comply with anti-money laundering, anti-fraud, and regulatory requirements. Legal basis: legal obligation.
  • Prevent and detect fraud, protect users, and ensure platform security. Legal basis: legitimate interests and contractual necessity.
  • Communicate with you about your account, support needs, and changes to our services. Legal basis: contract performance and legitimate interests in customer service.
  • Personalize offers, promotions, and user interface based on your consent. Legal basis: consent.
  • Send marketing communications where permitted by law and with your consent or as otherwise allowed. Legal basis: consent or legitimate interests with opt-out.
  • Perform data analytics, risk assessments, and service improvements. Legal basis: legitimate interests.

Cookies and Tracking Technologies

We use cookies, tracking pixels, and similar technologies to authenticate sessions, remember preferences, analyze site usage, and tailor promotions. Core functionalities rely on first-party cookies; analytics and advertising may involve third-party cookies. You may disable non-essential cookies in your browser, but some features may no longer function. We use secure, privacy-respecting configurations for analytics and provide opt-out options where available.

Recipients and International Transfers

Personal data may be shared with:

  • Trusted service providers performing essential functions on our behalf (identity verification, payments, fraud prevention, customer support, analytics). Each provider is contractually bound to protect personal data.
  • Regulators, tax authorities, and other competent authorities as required by law or regulation.
  • Affiliates within the group for internal reporting and cohesive service delivery.
  • In the context of corporate transactions, such as mergers or acquisitions, where appropriate safeguards apply.

Transfers outside the jurisdiction of your location are conducted with safeguards that comply with applicable data protection laws, including standard contractual clauses and equivalent mechanisms. We will inform you of the countries involved and safeguards where required by law.

Data Retention

We retain personal data only as long as necessary to fulfill the purposes described in this Notice and to comply with legal obligations. Generally, data related to account activity and transactions is retained for a minimum of five years after the termination of the customer relationship, unless a longer period is required by law or regulatory obligations (e.g., anti-money laundering, taxation, dispute resolution).

Security of Personal Data

We implement technical and organizational measures commensurate with the risk, including:

  • Protection in transit using TLS 1.2 or higher (minimum 128-bit encryption).
  • Encryption at rest where feasible (AES-256 or equivalent).
  • Access controls based on least privilege; role-based access; regular security assessments.
  • Monitoring, incident response, and secure development practices.

We maintain procedures to detect, investigate, and notify of any data breach in accordance with applicable law and regulatory timelines.

Your Rights

You may exercise the following rights in relation to your personal data, subject to applicable limitations:

  • Right of access to confirm which data we hold and how it is processed.
  • Right to rectification of inaccurate or incomplete data.
  • Right to erasure where permitted by law.
  • Right to restrict processing in defined circumstances.
  • Right to data portability in a structured, commonly used format; right to have data transmitted to another controller where feasible.
  • Right to object to processing based on legitimate interests, including profiling for marketing.
  • Right to withdraw consent where processing is based on consent.
  • Right to lodge a complaint with a competent data protection authority.

Children

Our platform is not intended for individuals under 18. We do not knowingly collect personal data from minors. If we become aware of data belonging to a person under 18, we will take prompt steps to delete it, unless required by law to retain certain information.

Marketing Preferences

You may opt out of direct marketing communications at any time by using the unsubscribe option in messages or by updating your account preferences. Where processing is based on consent, withdrawal does not affect the lawfulness of processing based on consent before withdrawal.

Changes to This Privacy Notice

We may update this Privacy Notice from time to time. The effective date is shown at the top of the notice. Continued use of our services after changes constitutes acceptance of the updated terms.

How to Contact Us

For questions about this Privacy Notice or to exercise your data rights, contact our Data Protection Officer at privacy@92go. For general inquiries or support, please email support@92go. If you prefer, you may submit inquiries in writing to 92go Limited, Attn: Data Protection Officer, 92go Headquarters.