Responsible Gambling

Commitment to Responsible Gambling

92go treats gambling as entertainment and not as a means to generate income. This policy explains the measures available to players to manage activity and reduce risk. It applies to all services operated by 92go and forms part of the terms of use.

Management Tools to Control Play

Customers may use built-in controls to maintain budget and pace. The available tools include the following:

• Personal Deposit Limits configured per account: options include daily, weekly, or monthly limits. Changes are processed promptly; increases become effective after a 24 hour cooling off period. Reductions take effect immediately upon confirmation. Limit settings apply only to the current 92go service.
• Reality Check and session reminders to monitor time spent. Reminders show the elapsed duration of a gaming session and offer options to continue playing or to view activity history.
• Loss limits and wagering limits where supported. You may set thresholds for losses within a defined period, which will restrict further bets within that window.

Self-Assessment and Early Warning Signs

Be alert to signs that gambling may be problematic. If you answer yes to several questions below, consider reducing activity or seeking assistance. Questions may include:

• Do you gamble beyond amounts you planned to spend or feel compelled to continue after losses?
• Do you gamble to escape personal problems or to relieve stress?
• Do you experience irritability, restlessness, or withdrawal when not gambling?
• Have you lied or borrowed money to gamble or to pay gambling debts?
• Do you want to stop or reduce gambling but find it difficult?

If many items apply to you, consider contacting a professional helpline in your jurisdiction or contacting 92go support for guidance. Support is confidential and available through designated channels.

Self-Exclusion and Breaks

Self-exclusion and temporary breaks help limit access to 92go products:

• Self-exclusion: a minimum duration of 6 months. During the exclusion period, access to 92go products is blocked and marketing communications are paused. Exclusion applies across all 92go services.
• Take a Break: choose a fixed period such as 24 hours, 7 days, 1 month, or up to 6 weeks. Access resumes automatically at the end of the chosen period unless you initiate further action.

Protection for Minors and Access Controls

92go employs age verification and supports parental control measures. Users must meet the legal age requirement for gambling in the applicable jurisdiction. If underage access is suspected, verification will be demanded and accounts may be suspended or terminated.

Help and Support

If you have concerns about your gambling or the gambling of another person, contact the 92go safer gambling team via email or in-game help. We provide confidential guidance and can assist with setting limits, initiating self-exclusion, or connecting with local support services. If you require immediate assistance, contact a suitable local crisis or support service in your jurisdiction.

Account Security and Data Privacy

Keep login credentials confidential and log out when you finish playing. If you suspect unauthorized access, contact 92go support immediately. We collect and process data in accordance with our privacy policy and use cookies in line with established consent settings. You are responsible for maintaining the security of your device and account credentials while using 92go services.

Policy Compliance and Scope

92go adheres to applicable gambling regulations and industry best practices for responsible gambling. This policy is reviewed regularly; updates will be published on the site. By continuing to use 92go services, you acknowledge and accept these controls.